FAQS

Frequently Asked Questions

What currency are your prices in?

All orders are processed in USD.

Free shipping offers are based overall order subtotals after any discount codes in USD pricing.

Where do you ship from?

We're based in Vancouver, Canada. All of our orders are packaged and shipped from our office in Vancouver. Orders that ship via standard shipping to Canada and USA will not incur any duties. International orders and express shipments to the USA are subject to import duty taxes, VAT and/or handling fees, which we cannot control and are not responsible for.

When will my order ship?

We try our best to process orders within 1-2 business days of being placed, with most being processed within 24 hours. 

We drop off your packages to our shipping partner in Vancouver. All orders are dropped off at our shipping partner within 1-3 business days, unless otherwise stated. They partner with other carriers and drop off your packages with the appropriate carriers to get your package to you as soon as possible. 

When will I receive my order?

The shipping timeframe can vary depending on the location and shipping method. Shipping timeframes stated below are only estimates and exclude holidays, weekends, and unforeseen postal delays that are out of our control. Once an order is shipped, we are unable to expedite it or make any changes.

USA: 3 - 9 Business Days
Canada: 2 - 10 Business Days
International: 10 - 22 Business Days (the further the destination is from Canada, the longer this delivery may take)

Please note that rural addresses and customs may lead to increased transit times that exceed the dates listed above. If your package has exceeded the estimated transit times listed above, and your tracking link has not been updated for a while, please feel free to contact us and we can do our best to assist. Please bear in mind that once the package has been handed over to the shipping courier, there may be circumstances out of our control leading to package delivery delays.

For the most accurate information on when your package will arrive, please refer to your tracking number. 

How do I track my order?

As soon as your order has been shipped, you will receive a shipping confirmation email from us that contains a link to track your package. Please allow a few days for the link to display any information.

If your tracking number says that your package has been delivered but you haven't received anything, we suggest doing the following: 

  • Verify the shipping address on your order that it's correct
  • Look for an attempted delivery notice slip
  • Double check your area in case it's stored in a hidden area
  • Check to see if your neighbours or someone in your residence accepted it
  • Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving

My tracking link hasn't had any updates for a while. Where is my package?

Once your order has been shipped and the package has been handed over to the postal carrier, we are unable to make any changes to your shipping method. At times, the postal carrier can be delayed at updating their tracking links. This does not mean that the package is not still in transit to you. 

If your package has entered your destination country and no longer has any updates, or has been listed as handed over to customs for an extended period of time, please contact your local customs office or post office for an update.

There have been cases where national postal carriers did not leave a notice that the package was ready for pick up, or required duties to be paid. This is out of our control, so we recommend checking the tracking link every so often as it gets closer to the estimated delivery window to avoid your package being returned to the sender.

Blue Paw Co. is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. In cases where your package was not delivered because of an incorrect address, additional shipping fees will apply to reship your package. If your package is still nowhere to be found, please contact us at hello@bluepawco.com.

Do you offer free shipping?

Yes, we offer free shipping on USA orders over $60 USD and Canada/International orders over $75 USD.  Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.

 

I placed my order and forgot to enter my discount code.

Due to the high volume of inquiries we receive, we are unable to adjust your order in the case that you forget to enter in a discount code. We hope that this will encourage you to take the time to double check and review your order during check out. This will save you $, and save us time! 

Only 1 discount code can be applied per order.

 

How do I know what size to purchase for my dog?

Our Blue Paw Co. items are designed to fit the majority of dog breeds, but special attention was taken into consideration to perfectly fit French Bulldogs, Boston Terriers, and Pugs. Our products are able to fit small to large breeds - please refer to our sizing page for more information.

If you are between sizes, we recommend sizing up.

Below are our size guides:

If you require assistance with sizing, please email us at hello@bluepawco.com.

How do I wash my Blue Paw Co. items?

All of our items are labeled as hand-wash only, which is recommended. Gently hand-wash your items in warm water with a gentle soap/detergent and air dry.

Our items are also machine washable in cold water on the "delicates" cycle. There is a potential risk for hardware scratches depending on your washer - so this isn't our recommended washing method. If you do wash your items using this method, please air dry and do not place the items in the dryer.

How do I change sides for the Reversible Harness?

  1. Unbuckle both Blue Paw Co. branded buckles on the belly strap of the Reversible Harness
  2. Turn the Reversible Harness inside out
  3. By grabbing onto both Blue Paw Co.-branded buckles, turn the belly strap until the branded side of the buckle is facing backward from the original starting point (the branded side of the buckle will show on the same side as the desired print)
  4. Pull the middle strap attached to the neck of the harness through the hole of the D-ring used for leash attachment
  5. Re-attach the belly strap to the two branded buckles, feeding it through the loop of the middle strap attached to the neck portion of the Reversible Harness

How can I get featured on Blue Paw Co.'s Instagram account? 

We love to feature our Blue Paw Co. fam!

Follow the steps below for a chance to be featured on our social media accounts:

  1. Follow us on Instagram: @bluepawco
  2. Post photos of your pup wearing their Blue Paw Co. gear
  3. Tag your photos with #bluepawco and @bluepawco

I'm a dog influencer/brand and am interested in collaborating. 

Thank you so much for your interest! Feel free to shoot us an email regarding why you think a collaboration would be mutually beneficial to hello@bluepawco.com.

Due to the high number of inquiries we receive, we are unable to respond to all collaboration inquiries.

Do you offer wholesale?

If you are interested in becoming a stockist, please email us at hello@bluepawco.com with the following information:

  • Your Name & Company
  • Email
  • Location
  • Website (if applicable)
  • Type of Business (Online, Storefront)

We will be in touch!

What are Blue Paw Co.'s official social media accounts?

We'd love for you to follow us and be the first to know about upcoming product launches, giveaways, promotions, and just for checking out the cutest fam ever!


If you have any other questions that we didn't cover, please shoot us an email at hello@bluepawco.com. A member of our team will be happy to assist.