Our order processing time takes 1 to 2 business days. All orders are shipped Monday through Friday from Canada, within 24-48 hours of being processed, unless otherwise specified. We do our best to drop orders off for shipping within 24 hours of the order being received. Delivery times do not include weekends, statutory holidays, or customs delays.
Please note that once an order is processed, we are unable to change any details surrounding the purchase, such as the shipping address, payment information and order details. Please ensure all of your information is correct before placing an order.
Blue Paw Co. cannot be held liable for lost packages or any loss or damage incurred by any person as a result of delay caused by postal carriers or by any event which is out of our reasonable control or foresight including, but not limited to, any delay caused by an incorrect delivery address being provided to us.
Please ensure that you provide the correct delivery address, as once an order is processed, we are unable to change the address. Unfortunately, we are unable to provide a refund if we are provided with an incorrect delivery address.
All shipping rates are listed in USD.
If you have any questions or require assistance, please email us at email@example.com.
Please ensure that you measure your pup's neck and chest for the most accurate fit, as our sizing may be different than other brands' sizing.
It is recommended that you double check your pup's measurements prior to placing an order.
It is recommended to allow for 2 fingers to slip in between the neck and the chest measurements so that your pup has a snug, yet not too tight, fit.
If your pup's measurements fall between sizes, we recommend ordering the larger size.
If you require assistance with sizing or are unsure of what size to order, please email us at firstname.lastname@example.org.
Please note that our harness sizing does vary between our classic, reversible, and adjustable harnesses. We recommend purchasing 1 size larger than your Reversible Harness size for our Hoodies.