Our return policy lasts 30 calendar days from the date an order is delivered, or 45 calendar days from the date of purchase if shipment tracking delivery confirmation is unavailable for the destination country. If this time has passed, unfortunately, we are unable to accept returns or provide a refund.
To be eligible for a refund, your item (s) must be new, unused, unworn, HAIR-FREE and in the same condition that you received it with all original tags attached.
You will be responsible for paying for your own shipping costs for returning your item, unless the item received is faulty/damaged or we have sent you the wrong item in error. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund (unless your order qualified for free shipping).
If you are shipping a package containing items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item due to external circumstances out of our control. We do not accept responsibility for lost return items in the post.
All items over 30% discount or as marked are FINAL SALE and are not eligible for returns/refunds.
Gift cards are not eligible for returns or refunds.
Once your return is received and inspected to ensure that they meet our return requirements listed above, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This may take approximately 5-7 business days for your bank to process the refund and post it to your account.
Please note that if the returned item(s) are not in new, unused, unworn, hair-free and in the same condition that you received it with all original tags attached, we will not be covering the cost of shipping the items back to you or providing a refund. We are unable to accept returns if they do not meet these requirements for hygienic reasons.
If you haven’t received a refund after 7 business days, first check your bank account again, as sometimes transactions take some time to be officially posted.
Next, please contact your credit card or bank institution for an update.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We currently do not accept exchanges, as our product collections are limited edition and have a possibility of selling out. We are unable to guarantee that your desired style or size will be in stock at the time of a return.
The best course of action would be to return the original item(s) for a refund and place a new order for the desired item(s).
We’re sorry about that! Each Blue Paw Co. item undergoes a quality control assessment prior to shipment. In the unlikely event that any items you receive are faulty/damaged or the wrong item was sent due to our error, please email email@example.com within 3 days of receipt of the item(s) to notify us. A member of our team would be more than happy to look into this for you.
Please include your order number, contact details, details of the fault/damage/item and a photo or video, if possible, of the fault/damage/item.
Unfortunately, we cannot guarantee that the same style or size item will be in stock at the time of replacement, as our products are limited edition. If the item is out of stock, we would be able to offer another item that is in-stock of the same value of your choice, a refund, or store credit, including shipping costs.
Blue Paw Co. ensures that premium quality & durable materials are used in the manufacturing process of our products, however, they are not indestructible.
Please ensure that you inspect all items for wear prior to use.
We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.
Also, we are unable to replace or refund any items due to wear and tear, or that were damaged due to dog chewing of buckles or materials, so please ensure to keep these items out of reach if your pet is a little naughty when unsupervised!
Please ensure that you measure your pup's neck and chest for the most accurate fit, as our sizing may be different than other brands' sizing.
It is recommended that you double check your pup's measurements prior to placing an order.
It is recommended to allow for 2 fingers to slip in between the neck and the chest measurements so that your pup has a snug, yet not too tight, fit.
If your pup's measurements fall between sizes, we recommend ordering the larger size.
If you require assistance with sizing or are unsure of what size to order, please email us at firstname.lastname@example.org.
Please note that our harness sizing does vary between our classic, reversible, and adjustable harnesses. We recommend purchasing 1 size larger than your Reversible Harness size for our Hoodies.