Returns

Returns

Our return policy lasts 30 calendar days from the date an order is delivered, or 45 calendar days from the date of purchase if shipment tracking delivery confirmation is unavailable for the destination country. If this time has passed, unfortunately, we are unable to accept returns or provide a refund.

To be eligible for a refund, your item (s) must be new, unused, unworn, HAIR-FREE and in the same condition that you received it with all original tags attached.

How to Return

  1. If you wish to return an item, please email us at hello@bluepawco.com advising us that you wish to return an item, stating your order number and the reason for your return.

  2. Securely package your unworn item(s) and include the packaging slip. If you no longer have the packing slip, please go to your email and print off your original order email receipt that includes your order number.

  3. Send the item(s) back to the address provided via email. Please note that returns are to be shipped back to our office address in Canada that we will provide you with via email, not to the address listed on any shipping labels.

You will be responsible for paying for your own shipping costs for returning your item, unless the item received is faulty/damaged or we have sent you the wrong item in error. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund (unless your order qualified for free shipping).

If you are shipping a package containing items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item due to external circumstances out of our control. We do not accept responsibility for lost return items in the post.

Sale Items

All sale items are final sale and are not eligible for returns/refunds. Only regular-priced items in brand-new condition with all original tags attached may be returned for a refund.

Gift Cards

Gift cards are not eligible for returns or refunds.

Refunds

Once your return is received and inspected to ensure that they meet our return requirements listed above, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This may take approximately 5-7 business days for your bank to process the refund and post it to your account.

Please note that if the returned item(s) are not in new, unused, unworn, hair-free and in the same condition that you received it with all original tags attached, we will not be covering the cost of shipping the items back to you or providing a refund. We are unable to accept returns if they do not meet these requirements for hygienic reasons.

Late or missing refunds (if applicable)

If you haven’t received a refund after 7 business days, first check your bank account again, as sometimes transactions take some time to be officially posted.

Next, please contact your credit card or bank institution for an update.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bluepawco.com.

Exchanges

We currently do not accept exchanges, as our product collections are limited edition and have a possibility of selling out. We are unable to guarantee that your desired style or size will be in stock at the time of a return.

The best course of action would be to return the original item(s) for a refund and place a new order for the desired item(s).

Wrong or Faulty/Damaged Items

We’re sorry about that! Each Blue Paw Co. item undergoes a quality control assessment prior to shipment. In the unlikely event that any items you receive are faulty/damaged or the wrong item was sent due to our error, please email hello@bluepawco.com within 3 days of receipt of the item(s) to notify us. A member of our team would be more than happy to look into this for you.

Please include your order number, contact details, details of the fault/damage/item and a photo or video, if possible, of the fault/damage/item.

Unfortunately, we cannot guarantee that the same style or size item will be in stock at the time of replacement, as our products are limited edition. If the item is out of stock, we would be able to offer another item that is in-stock of the same value of your choice, a refund, or store credit, including shipping costs.

Guarantee

Blue Paw Co. ensures that premium quality & durable materials are used in the manufacturing process of our products, however, they are not indestructible.

Please ensure that you inspect all items for wear prior to use.

We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.

Also, we are unable to replace or refund any items due to wear and tear, or that were damaged due to dog chewing of buckles or materials, so please ensure to keep these items out of reach if your pet is a little naughty when unsupervised!